Returns & Exchanges

We want you to love what you ordered from BNY Jeans. If something is not quite right — wrong size, fit, or a defect — our returns and exchanges policy explains how to send eligible items back and what to expect along the way.

Please read this page before shipping anything to us. Returns and exchanges must be approved by customer service first so we can give you the correct instructions and return reference.

Return merchandise policy at a glance

Topic	Policy
Return window	14 days from the date your order is delivered
Condition	Unworn, unwashed, unaltered, with original tags attached
Proof of purchase	Order number or receipt required
Refunds	Issued to the original payment method after inspection
Exchanges	Subject to stock availability — size or color swap for the same style
Return shipping	Customer pays return courier unless item is defective or we sent the wrong product
Processing time	3–7 business days after we receive and inspect your return

Eligible items

You may return or exchange items that meet all of the following:

• Delivered within the last 14 calendar days (day 1 is the delivery date shown by the courier).
• Not worn, washed, or altered — including no perfume, deodorant, makeup, or damage from trying on at home.
• Original tags attached — hang tags and labels intact, not removed or cut.
• In resellable condition with packaging, accessories, and free gifts that came with the item (if any).
• Purchased directly from BNY Jeans online at bnyjeans.com (or this official storefront).

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on:

• Items marked final sale or purchased at a deep discount where stated as non-returnable at checkout.
• Undergarments, swimwear, socks, or other intimate apparel once packaging seals are broken.
• Items that show signs of wear, washing, damage, or pet hair.
• Products without tags or with tags removed.
• Items returned after the 14-day window.
• Gift cards and digital products.

If you are unsure whether your item qualifies, contact us before sending it back — we are happy to confirm.

Exchanges

Need a different size or color? Exchanges are the fastest way to get the right piece when stock is available.

• Request an exchange through customer service with your order number and the size or color you need.
• We hold or ship the replacement once your return is approved and, in most cases, after we receive the original item.
• If your preferred size or color is out of stock, we can offer a refund or help you choose an alternative style.
• Only one exchange per item per order unless the replacement arrives defective or incorrect.

Tip: check our Size & Fit Guides before exchanging — measuring a garment you already own often gives the best result.

Refunds

When a return is approved and the item passes inspection:

• Refunds are processed to your original payment method (credit/debit card, e-wallet, or other method used at checkout).
• Refund amount covers the item price paid. Original shipping fees are non-refundable unless the return is due to our error (wrong item, defect, or missing piece).
• Return courier costs are the customer’s responsibility unless we made a mistake or the product is faulty.
• Allow 3–7 business days for us to inspect the return after it arrives, plus 5–10 business days for your bank or payment provider to post the credit.

You will receive an email when your refund has been processed. If you do not see the credit after 10 business days, contact us with your return reference.

Defective, damaged, or wrong items

If you received the wrong size, color, or product — or if an item has a manufacturing defect — contact us within 48 hours of delivery with:

• Your order number
• Photos of the item, defect, or incorrect label
• Photos of the shipping label and outer packaging if damaged in transit

We will arrange a replacement or full refund, including shipping costs, when the issue is confirmed. Do not discard the item until customer service advises you.

Return shipping instructions

• Do not send returns without approval. Unauthorized parcels may be refused or delayed.
• Use a trackable courier service and keep your receipt until the refund or exchange is complete.
• Pack items securely in a box or padded mailer to prevent damage in transit. We are not responsible for items lost or damaged on return shipment without proof of tracking.
• Write your order number and return reference (provided by email) on the outside of the package or on a note inside.
• Return address and courier options will be sent by email after your return is approved — do not use the office address on our Contact page unless instructed.

In-store purchases

Items bought at a physical BNY Jeans store are subject to the return policy displayed at that location. Bring your receipt and the unworn item with tags to the store where you purchased, or contact us with the store name and purchase date and we will direct you.

Online and in-store purchases cannot always be exchanged across channels. Online returns must follow the process on this page.

Partial returns

You may return individual items from a multi-item order. Shipping charges refunded only when the entire order qualifies for a shipping refund under our error policy. Remaining items on the order are not affected.

Cancellations

Orders that have not yet shipped may be cancelled for a full refund. Contact us as soon as possible with your order number. Once tracking is issued, the order cannot be cancelled — but you may return eligible items after delivery following this policy.

Frequently asked questions

How long do I have to return an item?

14 calendar days from the delivery date. Items received after that window will be sent back to you or handled at our discretion.

Can I return sale items?

Regular sale items may be returned if they meet eligibility rules. Items marked final sale or non-returnable at checkout cannot be returned unless defective.

Who pays for return shipping?

Usually the customer, unless we shipped the wrong item or the product is defective. We will confirm before you send anything back.

How do I know you received my return?

Track your parcel with the courier. We email you when the return is received and again when inspection and refund or exchange processing is complete.

Can I swap for a completely different product?

Exchanges are for the same style in a different size or color when in stock. For a different product, return the original item for a refund (if eligible) and place a new order.

What if my refund amount looks wrong?

Email customer service with your order number and return reference. Promo discounts, vouchers, and partial returns can affect the final refund total — we will explain the breakdown.

Need help?

Our customer service team can walk you through a return or exchange step by step.

• Email: [email protected]
• Phone: +63 (2) 8 123 4567
• Customer Service · Contact form

Related help topics

• Shipping information
• Track your order
• Size & fit guides
• Customer service

Last updated: June 2026.