When will I receive my order?

Orders are dispatched within 5 working days after payment confirmation. Typically, orders take between 24-72 hours after dispatch.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control. These interruptions include but are not limited to, delays caused by the transportation system, shipping carrier, or processing of cardholder's credit/debit card.

Please ask for an extension of your patience too for delivery delays due to service interruptions or inclement weather conditions. None of which are the responsibility of BNY and the carrier.